QMix Concrete Terms and Conditions

This page provides details on QMiX Concrete Terms and Conditions.

This invoice and payment terms and conditions (“Agreement”) are effective as of the effective date set above by the service provider (“we,” “us,” or “our”).

Please read this agreement carefully and ensure you understand its contents.
By making payment for the product(s) or service(s) listed, you acknowledge and agree to be bound by the terms outlined herein.

No signature is required – acceptance is confirmed by payment.

Cancellation will only be accepted by us on condition that all costs and expenses incurred by us up to the time of cancellation and all loss of profits and other loss or damage resulting to us by reason of such cancellation will be reimbursed by the Customer to us forthwith.

Standard cancellation charges occur when there is less than 24-hour notice, and are as follows:

1. For a single mixer order, a £350 charge for
2. For any orders requiring two or more mixers, 50% of the total order value.
3. For any orders including a concrete pump, concrete pumps are charged at full price for
4. Any orders cancelled once mixer trucks have been dispatched or arrived on site will be charged a cancellation fee.
5. All cancellation fees are subject to VAT.

The Customer agrees and understands that for the site to be ready this means for example that there are no obstructions (including cars parked whether on publicly or privately owned land and/or blocked or unusable accessways, waiting for payment or any other situations) preventing the Company’s delivery lorry from delivering the concrete in the usual way.

Up to 5m3 customers have 30 minutes to unload. After the initial 30 minutes, a charge of £3.50 per minute will apply until completion of the pour. On orders above 5m3 customers have 45 minutes, a charge of £3.50 per minute will apply until completion of the pour.

6.1 Ready -Mix Drum Service

Our Ready-Mix Drum service provides pre-mixed concrete delivered in rotating drum trucks. This service is based on a fixed volume ordered in advance, and customers are charged per full load dispatched, regardless of the volume ultimately used on site. No refunds or adjustments will be made for unused concrete. This service does not operate on a "pay for what you use" basis.

6.2 Mixed On Site (Volumetric) Service

Our Mixed On Site (Volumetric) service allows concrete to be mixed and dispensed on site, providing greater flexibility and reducing waste. This service operates on a "pay for what you use" basis, subject to the following terms:

A minimum charge starting at £500 applies, which covers up to 3 cubic meters (3m³), depending on the grade of concrete required. Any usage above 3m³ will incur additional charges:

• 4m³ and 5m³: Additional charges apply plus each additional cubic meter.
• 6m³ and above: A flat rate per cubic meter applies for the full load.

Strictly payment before delivery unless you hold an active account with QMiX Concrete. Any waiting time occurred on site waiting for payment will be charged at £3.50 per minute If you hold an active account with us (The Company), then payments should be made adhering to the account terms and conditions issued.

Should payments not be made within the specified account terms or prior or upon completion of delivery (Non Account Customers), late payment fees will be added to the invoice and will accrue each day at the rate of 8% a year above the Bank of England’s base from time to time, but at 8% a year for any period when the base rate is below 0%plus the debt recovery costs set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended from time to time) until the invoice is settled in full. Late payment fees are also subject to VAT. All invoices are due according to the payment schedule outlined on the invoice unless agreed otherwise in writing.

Payment can be made via credit card, debit card, bank transfer or via a Blink payment link. QMiX Concrete retains ownership of all goods until full payment is received. We reserve the right to enter any site or premises to reclaim goods not paid for in full.

When the customer makes a payment, they authorise us to store any bank or payment details securely for the purpose of processing future payments related to ongoing or future services.

Stored payment information will be used only for:

• Follow-up payments for additional work or changes to the original order (including additional meterage, waiting time)
• Late payments or balances due after partial
• Cancellation
• Additional pump pipeline charge

All payment information is stored in compliance with applicable data protection laws and secured using industry-standard encryption methods.

QMiX Concrete are not liable for the following:

• Incorrect Measurements or specifications: Over-ordering or under-ordering of concrete may incur in additional
• Weather Conditions: Cracking, curing problems or delays caused by rain, extreme heat or freezing temperatures after the pour.

• Delays or Scheduling Changes: Changes in start or finish time due to traffic, prior job delays or any other contingency beyond our control.

• Damage Caused: Customers ordering vehicles off the public road are entirely responsible for any damage caused to driveways, pathways, lawn or landscaping, kerbs while accessing the pour site.

It is solely the responsibility of the Customer and/or their builder / staff to have a suitably prepare site prior to our arrival.

Should the Customer require any protective materials such as tarp, boarding, DPF, etc. to be laid out to prevent any mess, the Company does not provide any materials and cannot be held responsible for any excess mess due to lack of preparation.

Site preparation also includes preparing any parking permits, road closures and/or further parking requirements prior to our arrival. Failure to do so will result in any fines / tickets received being forwarded onto the customer with a £40 admin fee.

All concrete testing must be conducted in accordance with BS 8500 standards. The Customer must notify the QMiX Concrete driver before any testing is carried out.

For test results to be valid, samples must be taken directly from the mixer truck at the time of delivery. Failure to follow this procedure means QMiX Concrete cannot accept responsibility for any defective or non-compliant concrete.

17.1 Force Majeure

QMiX Concrete shall not be liable for any failure or delay in delivering services due to circumstances beyond our reasonable control, including but not limited to extreme weather, acts of God, war, government restrictions, or supply chain disruptions.

17.2  Insurance & Damage

The Customer is advised to ensure that site insurance is in place to cover any accidental damage during delivery or off-road movement of vehicles. QMiX Concrete accepts no responsibility for any damage caused due to instructions received to drive off public highways.

17.3  Amendments

QMiX Concrete reserves the right to amend these Terms & Conditions at any time. The most recent version will be made available upon request and published on our website.

17.4  Severability

If any part of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3  Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.